Skip to content
This week the number of Finelo customer service requests is much higher than usual.
Finelo

Finelo

finelo.com
What is your customer experience with Finelo?

Finelo Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Finelo reviews show a 1.2 star rating from 22 customer reviews with overwhelmingly unfavorable feedback and most consumers dissatisfied.

Key Takeaways for Future Customers

  • Expect recurring subscription and billing issues and look for clear cancellation terms before signing up.
  • Many customers request refunds and report difficulty contacting customer service for resolution.
  • Monitor card statements closely for unexpected charges and dispute unauthorized transactions promptly.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unauthorized charges, double billing, and recurring subscription fees.
  • Consistent reports of poor customer service: calls unanswered, slow or no email responses, and trouble cancelling.
  • Reports describe high price level and instances where refunds were incomplete or denied.

Positive Feedback

A small number of reviewers mention an easy interaction and at least one refund was issued for $39.95.

View full overview ›

Media from reviews

Finelo - Not getting. Any help through support email about 6 months of premium payments...
Finelo - Not getting. Any help through support email about 6 months of premium... - Image 2Finelo - Fake company maybe the commercials are...Finelo - Unauthorized TransactionFinelo - Sent $20 April 8 it's now 30 days laterFinelo - I made a mistake. And I need to correct it.
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
account money refund subscription charges card phone charge email payment
Filter review
Sort by
Robert C Jja
map-marker Portland, Oregon

I want to cancel. I’m getting charged for nothing.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need to cancel as soon as possible. Youre charging me 3995 a month for nothing and I want to take care of.

You owe me 1995 to start 3995 a month for two months.

This is ridiculous. I dont want it.

View full review
Anthony D Odu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irvine, California

Fake company maybe the commercials are...

AI Highlights
  • The program uses fake money and requires investing real cash, with no payouts.
  • They want a refund to the card on file and call the service a scam.
Finelo - Fake company maybe the commercials are...

Fake company maybe the commercials are real right but the ad that youre sending out to people right after they get the $20 they go through 28 steps right I was at 22 when I stopped about maybe about four or five days ago when I watched the YouTube video showing that youre giving fake money to show people how to trade at the end of the 20 something days right you say youre gonna get paid out youll be happy. The whole thing is not real money.

You have to invest your own money right right is just not $20 its another. I dont know how much money right and the guy said on the YouTube video Anthony yeah maybe the *** might be correct but at the end thats fake money they giving you to show you how to trade and Im not paying out anything at the end they got 17 YouTube videos about this company. I want my money back on my account. SMOOTHc59@***.com after I try to close the account back in.

I tried to sound back and it made me start over again. The reason why I know that its supposed to put you back where you was with the 22nd level. You only have six more levels to go right and I did that for two weeks right then I found out YouTube told me Anthony I gotta pay you any money you have to invest money into this right and theyre just giving you fake money to trade. Hes showing it all over the YouTube video right no I aint canceled the subscription right I just canceled the app when I went back into the app I didnt cancel it.

I just turned it off right and it made me start all over again from the first. Thats the reason why I know the company is fake so you guys need to put my money back on my account right my money is on my Paypal card under small seat 59@***.com so please put the little money that I spent the first time the second time it was $1.99 the first time it was $20 so put my money back on my account or my card that you have on file the card now ending PayPal acc credit card ending 9573 are 0910 card got cancel because of fraud new card 9573 now

Loss:
$20
Cons:
  • Not good experience at all i keep getting attempted charges for what i had cancelled

User's recommendation: Maybe not

View full review
Joseph R Agw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized Transaction

Finelo - Unauthorized Transaction

I was thinking about investing with AI but got cold feet and decided not to. For some reason, you charged my card anyway when I never subscribed!

User's recommendation: Don’t put payment information until you pay!

View full review
Christian G Qbr
map-marker Queens, New York

Sent $20 April 8 it's now 30 days later

Finelo - Sent $20 April 8 it's now 30 days later

I sent $20 after watching your commercial in April. It is now May, and I was told to wait 30 days but have not heard anything. Please call me back.

Preferred solution: What I'm owed

View full review
Joellen Jxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I made a mistake. And I need to correct it.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • I made two payments, and one was a mistake.
  • Please refund $49.99; I only meant to pay $20 for the 28 day challenge.
Finelo - I made a mistake. And I need to correct it.
Updated by user Mar 30, 2026

*** your kids in the *** and *** your nationality, and *** your mother and father

Original review Mar 27, 2026

I made two payments and one of them was a mistake. I need to be reimbursed on $49.99.

I only meant to push the button for the $20 for the 28 day challenge that's it so can you please send me the $49.99 and thanks as well.. and you have a blessed morning..

View full review
Corrin Ytu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reston, Virginia

I need my money asap

AI Highlights
  • Overcharged by $70 and extra payments I didn't want.
  • I asked to cancel and they didn't refund.
  • I won't recommend them and won't trust them.

I attempted to purchase something on this site and they took extra payments that I didn't want so they over charged me 70 bucks and now I'm in the hole with my bills they've completely disguarded the fact that when i saw these transactions being processed immediately contacted them telling them to cancel my subscription so i can get my cash back into my account and they didn't theyer making my life souch harder now i hate this company with a passion for reals now I dont recommend anything that they want to offer i want to sue the *** out of them don't trust *** about them there a broke scandalous *** site

User's recommendation: You will be disappointed can't be trusted I'm disqusted

View full review
Herman H Dqr
map-marker West Lafayette, Indiana

Being charged for an app, I don't want

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • The user wants the Fanelo subscription canceled.
  • The app prompts to contact another app and charges the card again.

I don't want the fanelo subscription. I just want it canceled and your stupid app keeps trying to put me in contact with another app.

I gotta pay to get using my card yet again. And then I have to go back in and cancel that later too. And probably have to go through the same kind of b*****. I don't want the fanelo subscription.

I just want it canceled and your stupid app keeps trying to put me in contact with another app. I gotta pay to get using my card yet again. And then I have to go back in and cancel that later too. And probably have to go through the same kind of b*****.

So I don't want the fanelo subscription. I just want it canceled and your stupid app keeps trying to put me in contact with another app. I gotta pay to get using my card yet again. And then I have to go back in and cancel that later too.

And probably have to go through the same kind of b*****. So no, I don't want the fanelo subscription. I just want it canceled and your stupid app keeps trying to put me in contact with another app. I gotta pay to get using my card yet again.

And then I have to go back in and cancel that later too. And probably have to go through the same kind of b*****. So no, I'm not happy with you. This is the only chance you're gonna get to resolve this.

Then, I'm just gonna call a *** lawyer. I don't want the fanelo subscription. I just want it canceled and your stupid app keeps trying to put me in contact with another app. I gotta pay to get using my card yet again.

And then I have to go back in and cancel that later too. And probably have to go through the same kind of b*****. So no, I'm not happy with you. This is the only chance you're gonna get to resolve this.

Then, I'm just gonna call a *** lawyer. 'Cause I don't want the fanelo subscription. I just want it canceled and your stupid app keeps trying to put me in contact with another app. I gotta pay to get using my card yet again.

And then I have to go back in and cancel that later too. And probably have to go through the same kind of b*****. So no, I'm not happy with you. This is the only chance you're gonna get to resolve this.

Then, I'm just gonna call a *** lawyer. Because I'm done dealing with this stupid ***

Loss:
$39

User's recommendation: Just call a lawyer it's easier

View full review
Resolved
Kathy G Akv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They're secret thieves

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Registration costs $19.99 and $20 to start, totaling $40.
  • A hidden $49.99 charge appears in the signup flow; there is no clear opt-in.
Updated by user Mar 24, 2026

Company fixed the issue and I have been provided with full refund. They didn't want to mess with paypal.

Original review Mar 24, 2026
Decided to try this investing app cause add said start with $20. But you have to register which was $19.99, then you pay $20 to start it.

So they get you fir $40 right off. It goes thru a bunch of questions which at the bottom says continue. That's their tricky part. In 1 of those continues a $49.99 charge is hiding.

The same as you continue. Only train i know this is paypal sent receipts fir them. I emailed them right away and said cancel the whole thing cause I can't afford that and I didn't ok it. There was no accept or decline.

The tried to fight me on it and I told them I'd just let paypal take care of it by reporting fraud/ scam. They sent me a $25.00 refund, which i told them are you kidding. Paypal automatically gave me 1 of the charges back, but had to fight them for a minute on the difference with the refund they sent. Within a few hours of reporting them i had the whole amounts back.

So be careful!

I think it's a scam cause they get to keep the original $20. Think about how many people they keep that charge from!
Cons:
  • Sneaky

Preferred solution: Nothing, just they need to fix the obvious charges so you can see them

User's recommendation: Be very careful if it sounds to good to be true!

View full review
Sandra S Nyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Cannot reach by phone for a refund and was told to email.
  • They plan to post a negative Facebook review accusing the company of a scam.

I'm trying to call to get my refund back, and no one is answering. I'm being told to send an email instead.

So what's the point of having a customer review number if you're not going to answer your customers' calls? I'm very, very unhappy with your services, and I'll be putting up a really bad review on Facebook about your company and how much of a scam it is.

Loss:
$180
Pros:
  • Non
Cons:
  • Non

User's recommendation: I don't have any

View full review
Diana M Psx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Less than honest, transparent tatics

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • $20 charged as $39.99; told to invest $49.99 for tools.
  • Tried to cancel/refund; refund requires $70 investment; bank dispute started.

CAUTION! IF YOU ARE TEMPTED TO TRY THAT $20.00 INVESTMENT THRU FINELO, FIRST THING THAT WILL HAPPEN IS THAT $20.00 WILL BE DEBITED TO YOUR ACCOUNT AS

$39.99.

THEN YOU WILL RECEIVE INFORMATION TELLING YOU UNLESS YOU INVEST $49.99 ADDITIONAL FOR THEIR "TOOLS" YOU WILL NOT BE SUCCESSFUL.

WHEN I CHECKED MY ACCT. I WAS CHARGED $49.99 X2 AND $39.99 X1. I IMMEDIATELY DID NOT WANT ANYTHING FURTHER TO DO WITH THIS COMPANY. I TRIED TWICE TO CANCEL THE SUBSCRIPTION AND REQUEST A REFUND.

BOTH TIMES I WAS SENT TO A WEBSITE WHERE I WOULD HAVE TO INVEST ADDITIONAL $70.00 TO JOIN SOMETHING IN ORDER TO AQUIRE THAT REFUND. NOT THE ONE!

THEY ARE MAKING IT IMPOSSIBLE TO OBTAIN CANCELATION AND REFUND. I HAVE CONTACTED MY BANK TO DISPUTE THESE CHARGES AS FINELO CERTAINLY ISN'T GOING TO HELP ME.

User's recommendation: CHOOSE A COMPANY THAT HAS HONEST AND TRANSPARENT PRACTICES ABOUT ADDITIONAL COSTS YOU WILL INCURE

View full review
Sandra S Nyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my money back as a unauthorised payment has happened

AI Highlights
  • Unauthorized charge after my daughter used my uncle's card; please refund.
  • Your company took all my money from my account.

My 12-year-old daughter used my uncle's card, not knowing what she was doing, so I want a refund back right now, as your company has taken all my money out of my account. I've got nothing left to feed my family, and also I'm 15 weeks pregnant and highly stressed, so I don't need this to add to any more stress I have.

Kind regards,

Sandra Sheldrick.

Loss:
$180
Pros:
  • I want a refund now
Cons:
  • I want my money back

User's recommendation: I'm not sure as yer I'm not interested at all

View full review
Sean C Eot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monticello, Georgia

Did not subscribe for another did not...

Original review updated May 16, 2026

Did not subscribe for another, did not even use the service, do not want the service, and would like to be refunded $39.95. Thought the service was canceled and was unaware it was recurring.

Update: Was refunded 39.95 but still waiting for response on cancelation fee of 19.95

Loss:
$59
Pros:
  • No pros
Cons:
  • Its a scam

User's recommendation: This is a scam they do not make clear it's a reoccurring charge then charge you 19.95 to cancel so there is no deal of 1/2 off to sign up and your only aware of this after they charge a additional 39.95 Finelo is a scam!! They will not refund any money!!!

View full review
Andrea R Sgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was charge for cancellation

I was charged for a subscription. I need to cancel. I will be contacting Cash App to let them know you have restricted access to my account.

Loss:
$30

Preferred solution: Full refund

View full review
Clevon M Jbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union City, New Jersey

I tried your $20 plan it took $1 then...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I tried your $20 plan. It took $1, then $1, then $49.99, then $20.99.

No, no, no, please refund my money. Have a good day.

Say what you mean and mean what you say... period.

On Cash App.

Loss:
$75
Pros:
  • Miscommunication
Cons:
  • Miscommunication

Preferred solution: Full refund

View full review
Amayah Upw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

I keep trying to cancel there’s no live person! They keep taking money out of my acct!!!! Will recommend people not get caught up in this nonsense like I am !

AI Highlights
  • Requests account cancellation and a refund.
  • Says charges continued after email was invalid.
  • Never used the product due to login issues.

I want my acct cancelled I want my money back they kept saying my email wasnt valid yet they continue to take money ! I never used the product because your site refused to let me log in!

I will not recommend this site - I cant get a real person on line!

Next Ill take to FB snap chat and any other place to tell my story! So others cannot be taken advantage of

Tx still pissed off

View full review
Deaira Hau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They lie and deceive you.100%

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They suck. Don't even answer emails. I will never ever ever ever ever ever recommend them, I will however let them know in every way that they SUCK.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article